Services Available

SERVICE AND SUPPORT

Pre-installation site visit
System Installation & Commissioning
Post-installation site visits
Telephone and REMOTE troubleshooting
Spare parts kits

Three levels of Service Kits available:

  1. Preventive Maintenance Kit
  2. Basic Maintenance Kit
  3. Master Maintenance Kit
SERVICE CONTRACTS AND ANNUAL MAINTENANCE
  • Scheduled service visits performed by SYNERGX
  • Yearly alignment and performance validation certificate

TRAINING

Onsite training sessions
  • Held during the onsite calibration and preventive maintenance visit or on demand
Classroom training courses
  • Held at SYNERGX or on-site
  • Native language Manuals

PROCESS OPTIMIZATION

Onsite calibration and preventive maintenance
Software updates
  • Remotely or during a scheduled visit
  • Includes up-to-date documentation
Remote system verification
  • Advanced diagnostics and documented performance reviews
Performance AUDIT
  • During commissioning stage
  • Optionally upon customer request for re-calibration purposes
SYSTEM UPGRADES
  • Road map for software upgrades, new features and/or hardware enhancements